Ordering Information


Order acknowledgements are sent via e-mail or fax. Order status can be checked online: hotlineproducts.com or by contacting customer service. Please allow 36 hours for order processing. P.O.s are automatically corrected and priced at catalog prices. Corrections are shown on acknowledgements and invoices.

Artwork Charges

$35.00 (G) per 1/2 hour. Charges exceeding $35.00 (G) will be notified.

Our art department determines what is acceptable artwork. Faxes, photocopies, business cards, newsprint, or art requiring resizing are NOT acceptable. Borders around artwork will not be printed unless specified. Orders will be printed with the art provided and distributor assumes responsibility for accuracy unless a PDF file is provided for comparison. We are not responsible for area code or zip code changes after order is printed.

Artwork: Digital and E-Mail Requirements

Please follow these specifications to ensure that your artwork is in a compatible format insuring that your order is processed promptly.

  • Artwork must be MAC compatible. We do not accept: Corel Draw, Freehand, Publisher or other PC only formats. ART SHOULD BE TO SIZE.
  • Software: Illustrator, Photoshop, Acrobat PDF, and InDesign. When sending InDesign documents, send all supporting art and fonts using “package.” Include PDF file for visual reference. Files should be zipped in Stuffit Expander or DropZip.
  • Fonts: Converted to outlines or embedded.
  • Colors: 100% Black, PMS (Pantone), or CMYK (For Full Color). Please note: if using RGB color, the file will be converted to CMYK before printing and some color variation may occur.
  • Logos: 1470 dpi vector or 800 dpi or higher tifs.
  • Photos: 300 dpi or higher resolution jpegs.
  • Linked Images: Embedded or included.
  • E-Mail Art to: artwork@hotlineproducts.com. Please include Distributor name and Purchase Order Number with your artwork. A PDF file (viewing file) should accompany emailed art.
Guidelines for full-bleed imprint artwork for the #800-Series Wall Appointment Calendars

When creating artwork for full-bleed imprints, here are some guidelines to keep in mind.

  • Bleed Area - This is outside the trimmed edge of the calendar. To prevent an unwanted white edge, the background color or design should extend past the edge of the trim area on the right, left and bottom of the ad imprint by 1/8” or .125.
  • Trimmed Calendar - The calendar is cut on the right, left and bottom after imprinting the ad artwork. All artwork must be within that area to avoid cutting off any type or logos. Background color or a background photo may extend into the bleed area.
  • Safe Margin - Found within the trimmed edge of the calendar, must be free of any important information such as names, addresses, phone numbers or logos to prevent them being cut off when the calendar is trimmed.

Click here to download full-bleed template



Cancellations must be pre-approved and submitted in writing. Orders will be billed for work already incurred.


With approved credit the following terms apply: Calendar invoices are due 12/01/17 or 30 days from ship date (after 11/01/17). Most major credit cards are accepted. Invoices are sent when the order is produced regardless of the requested ship date.


HotLine® assumes that artwork submitted for reproduction on an order is in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing this order, agree to hold HotLine® harmless for any damages, costs and/or expenses arising under these laws as a consequence of use of artwork including legal expenses.


All envelopes offered are custom sizes and not available at retail sources. See chart on page 130 on the catalog for options, sizes and pricing or click here to view chart online.


St. Paul, MN, 55107. Most orders ship FedEx.

Freight Discount

Orders of 2,500 units or greater may qualify for freight discount. Contact customer service for a quotes.

International Shipments

Orders shipped FedEx Economy unless otherwise noted on order. Priority Mail or Parcel Post are not recommended. Distributor assumes in-transit responsibility.

Mailing Services

Calendars must be ordered with tubes or envelopes inserted. Call customer service for production time and estimated postage. For bulk rate postage, a minimum of 200 calendars or 50 pounds is needed to qualify. First Class mail will be used if order doesn’t qualify for bulk rate.

See below for HotLine-To-Mail info and page 131 for more complete and detailed mailing information. Addresses must be provided in the required Excel Format. Template available from Customer Service.

Regular: Option 2420 - 50¢ (G) Client must provide list in required Excel format. Includes labels with return address. Postage not included.
Personalized: Option 3499 - 80¢ (G) (Applies if calendars are individually personalized) Client must provide list in required Excel format. Includes labels with return address, matching label to personalized calendar. Postage not included.


All orders are subject to a 5% overrun or underrun and will be shipped and billed accordingly.

Phone Orders

No phone orders. Please fax, mail or e-mail orders.

PMS colors and Process Options

Standard Colors:
Orders requesting blue, red, green, orange, yellow, burgundy or brown (that do not specify a PMS color) will be imprinted with our standard colors shown below.



Exact repeat orders are for artwork only. All calendar styles and options must be indicated on orders.


Unauthorized returns will not be accepted.

• Adjustments/Credits: Claims must be issued within 60 days after the order is received.
• Damaged Goods: Claims must be registered within 14 days after order is received.

Stock Art

All non-licensed art in the Augustine Blue Book is available. Licensed artwork requires a written release from the licensor.


PDF Sample Order Form available on website. Allow 7 to 10 days for delivery. Please provide shipper number for expedited delivery.

Stock Availability

HotLine Products strives to maintain adequate stock of every calendar style. However, some calendar styles may sell out. Please indicate a second choice after November 1st. HotLine reserves the option to upgrade an order from stitched to spiral at no additional charge and without notification.

Third Party Billing

$10.00 (G).