Ordering Information

Acknowledgements

Order acknowledgements are sent out via e-mail or fax. Order status can be checked on-line: www.hotlineproducts.com or by phone to HotLine® customer service. Please allow 36 hours for order processing. P.O.s are automatically corrected and priced at catalog prices. Corrections are shown on invoices only.

Artwork

Our art department determines what is considered acceptable artwork. Faxes, photocopies, business cards, newsprint, or art requiring resizing are NOT acceptable. Borders around artwork will not be printed unless specified. Orders will be printed with the art provided and distributor assumes responsibility for it being correct; unless a hard copy is provided for comparison. We are not responsible for area code or zip code changes after order is printed.

Artwork Requirements

Please follow these specifications to ensure that your artwork is in a compatible format insuring that your order is processed promptly.

  • Artwork must be MAC compatible. We do not accept: Corel Draw, Freehand, Publisher or other PC only Formats. ART SHOULD BE TO SIZE
  • Software: Illustrator, Photoshop, Acrobat PDF, and InDesign. When sending InDesign documents, send all supporting art and fonts using “package.” Include PDF file for visual reference. Files should be zipped in Stuffit Expander or DropZip.
  • Fonts: Converted to outlines or embedded.
  • Colors: 100% Black, PMS (Pantone), or CMYK (For Full Color). Please note: if using RGB color, the file will be converted to CMYK before printing and some color variation may occur.
  • Logos: 1470 dpi vector or 800 dpi or higher tifs.
  • Photos: 300 dpi or higher resolution jpegs.
  • Linked Images: Embedded or included.
  • E-Mail Art to: artwork@hotlineproducts.com. Please include Distributor name and Purchase Order Number with your artwork. A PDF file (viewing file) should accompany emailed art.
Guidelines for full-bleed imprint artwork for the #800-series calendars

When creating artwork for full-bleed imprints, here are some guidelines to keep in mind.

  • Bleed Area is outside the trimmed edge of the calendar. To prevent an unwanted white edge, the background color or design should extend past the edge of the trim area on the right, left and bottom of the ad imprint by 1/8” or .125.
  • A Trimmed Calendar is cut off on the right, left and bottom after imprinting the ad artwork. All artwork needs to be within that area to avoid cutting off any type or logos. Background color or a background photo can extend past to form the bleed area.
  • Safe Margin is within the trimmed edge of the calendar but is free of any important information such as names, addresses, phone numbers or logos to prevent them being cut off when the calendar is trimmed.

Click here to download full-bleed template

ImprintArea.jpg

Cancellations

Cancellations must be pre-approved and submitted in writing. Orders will be billed for work already incurred.

Credit/Terms

With approved credit the following terms apply: Calendar invoices are due 12/01/17 or 30 days from ship date (after 11/01/17). Most major credit cards are accepted. Invoices are sent when the order is produced regardless of the requested ship date.

Copyright/Trademarks

HotLine® assumes that artwork submitted for reproduction on an order is in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing this order, agree to hold HotLine® harmless for any damages, costs and/or expenses arising under these laws as a consequence of use of artwork including legal expenses.

Envelopes

All envelopes offered are custom sizes and not available at retail sources. See individual products for packaging options.

F.O.B.

St. Paul, MN, 55107. Most orders ship FedEx.

Freight Discount

Orders of 2,500 units or greater may qualify for a freight discount. Contact customer service for a quote.

International Shipments

Orders shipped FedEx Economy unless otherwise noted on order. Priority Mail or Parcel Post is not recommended and distributor assumes all in-transit responsibility.

Mailing Services
  • Call customer service for production time and costs.
  • Minimum 200 or 50 pounds (to qualify for Bulk Rate postage).
  • Customer provides digital spreadsheet in Excel.
Overruns/Underruns

All orders are subject to a 5% overrun or underrun and will be shipped and billed accordingly.

Phone Orders

No phone orders. Please fax, mail or e-mail orders.

PMS colors and Process Options

Standard Colors:
Orders requesting blue, red, green, orange, yellow, burgundy or brown (that do not specify a PMS color) will be imprinted with our standard colors shown below.

PMSMatchChart.jpg

Reorders

Exact repeat orders are for artwork only. All options must be indicated on your orders; applicable charges will apply. Art is filed for twelve months.

Returns

Adjustments/Credits: Claims must be issued within 90 days after the order is received. Damaged Goods: Claims must be registered within 14 days after order is received. No returns without written authorization

Stock Art

All non-licensed art in the Augustine Blue Book is available. Licensed artwork requires a written release from the licensor.

Samples

Allow 7 to 10 days.

Stock Availability

We strive to maintain adequate stock of every calendar style. However, some calendar styles may sell out. It is recommended that a second choice be included after November 1st. HotLine also reserves the option to upgrade an order from stitched calendars to spiral calendar option at no additional charge and without notification.

Third Party Billing

$10.00 (G).