Ordering Shipping

All must be pre-approved and submitted in writing. Orders will be billed for work already incurred.

Every effort was made to identify and project material costs from our suppliers for final catalog pricing. Due to the volatility of crude oil prices and the associated impact on raw material costs, we reserve the right to change catalog prices if necessary, at any time, without notice.

Please contact HotLine Customer Service for credit policy and payment terms. Invoices are sent when the order is produced regardless of requested ship date. Major credit cards are accepted.

$8.50 each (G) per U.S. location. Minimum per location is 25.

All envelopes offered are custom sizes and not available at retail sources. See chart on page 135 on the catalog for options, sizes and pricing or click here to view chart online.

St. Paul, MN, 55107. Orders ship FedEx Ground unless otherwise requested.

Absolute minimum is half first column quantity with less than minimum charge of $40.00 (G).

Themes can be combined at one-half catalog minimums, but MUST be the same calendar style, binding, imprint color and ad copy on the entire order.

All orders are subject to a 5% overrun or underrun and will be shipped and billed accordingly.

No phone orders. Please fax, mail or email orders.

After receipt of order, credit, art approval and any questions resolved, the following production time applies.

• Consolidated Shipments: Must be prearranged before first order processes. Orders received after 10/11/19 will ship FedEx Economy unless otherwise requested.
• Custom Orders: Allow 4-6 weeks.
• Drop Ship or Copy Changes: 10 copy changes or drop shipments: Add 2 business days. More than 10 copy changes or drop shipments: Add 4 business days.
• Mailing Services: Call customer service for quote.
• Proofs: Add 2-3 business days after credit approval.
• Poly Wrap: Add 2 business days.
• Storage Removal Charge: Orders stored for later shipment will incur a charge of $50.00 (X) to remove from storage or early shipment.

After October 15th production lead times may vary due to increased volume. Please place orders early to avoid shipping delays.

First emailed or faxed proof of ad is free. All subsequent changes are $7.50 each (G); $50.00 (G) for actual product sample proof.

Applies to ad copy only. Calendar designs are subject to change. All calendar styles and options must be indicated on orders.

Unauthorized returns will not be accepted.

• Adjustments/Credits: Claims must be issued within 60 days after the order is received.
• Damaged Goods: Claims must be initiated within 14 days after order is received.

Charges incurred from shippers for invalid addresses, change in transit, return due to refusal, or invalid shipper number will be billed accordingly.

Responsibility for the loss of goods transfers to the customer at the time of pickup by the shipper. At this time our responsibility ends. All claims for third-party shipments should be filled with the shipper.

PDF Sample Order Form available on website with Distributor log-in. Allow 7 to 10 days for delivery. For expedited shipping, please provide shipper number.

Orders requesting non-standard packaging will incur additional fees. Contact customer service for options and pricing.

HotLine Products strives to maintain adequate stock of every calendar style. However, some calendar styles may sell out. Please indicate a second choice after November 1st. HotLine reserves the option to upgrade an order from stitched to spiral at no additional charge and without notification.

Orders may be produced prior to requested ship date and stored at no charge.

Stored orders begin shipping in August on the 2nd and 4th Friday of each month. Orders received after October 1st will be shipped when completed. Due to heavy shipping volume, we reserve the right to release orders up to 5 business days prior to requested ship date.

$12.00 (G).